Frequently Asked Questions

Do you have a minimum order?
No. You can order as little or as much as you like, but we do encourage customers to at least order enough to qualify for FREE CARRIAGE.
How much do you charge for carriage?
Carriage is charged at £10 (+VAT) PER ORDER. If you order 3 FULL BOXES of tins then your order will qualify for FREE CARRIAGE. (Full box is 60 tins of same size and colour)
Which methods of payment do you accept?
We accept most cards (Maestro, Solo, Mastercard, Visa, JCB), cheques, bank transfers (BACS) and cash (in person).
Do you charge VAT?
Yes. All of our prices EXCLUDE VAT. Our VAT number is GB906 851 905. Export customers (EU) must provide their VAT number if no VAT is to be charged.
How do I place an order?
We are happy to accept orders by email, fax or telephone. For Tins - please quote the design number, quantity, and tin size / colour. For Badges - please quote the design number and the quantity of packs required (1 pack = 5 badges)
Once I have placed an order, when can I expect delivery?
We aim to ship the majority of orders within 48 hours of receipt. All orders are sent with the APC Courier Network, on a Next Day basis.
Can I open a credit account?
Subject to a simple credit check, we are happy to offer business customers a 30 day credit account.
Returns / Damages
We work very hard to ensure we provide the highest quality of product available, but in the event we get it wrong, please contact us as soon as you can, and we will do our best to resolve any problems you have experienced as quickly as possible.

Please do not return any orders without speaking to us first for an authorisation code.
What sizes are your tins?
Our tins come in two sizes, small 1oz and large 2oz. Small size is approximately 8cm x 6.5cm (depth 2cm). Large size is approximately 11cm x 8cm (depth 2.5cm).
Can I pick my order up in person?
Yes. We are more than happy to supply local retailers who wish to collect their order personally. Simply send us your order and we will telephone you to let you know when it is ready for collection. If you would prefer to pay by cash you can pay for your order on collection.
Can I buy from you if I do not have a business?
Unfortunately we only supply wholesalers and retailers with our products. If you would like to purchase one of our products for your own personal use please contact us for details of your nearest retailer.